Repair Request

Report a repair at your rental home

If your tenancy is managed by Ray White Bogue Property Management, use the Tapi repair tool below to explain the problem. Include your property address, contact details, what has happened and when it started. Add photographs if the tool requests them and it is safe to take them.

For a water-tank, pump or wastewater problem, mention the system involved if you know it. Tell us about any access issues or loss of essential services. Do not attempt electrical or other hazardous repairs yourself.

How we handle your request

Our team uses Tapi to assess and track maintenance, communicate with tenants and owners, issue contractor work orders and record progress. Maintenance is sent to the owner for approval before work proceeds, except genuine emergencies requiring immediate action.

Urgent problems and help with the form

Our team is on call after hours for genuine maintenance emergencies. Use the contact details provided by your property manager for your tenancy.

If the repair is urgent, phone your property manager as well as reporting it online. If you cannot use the tool, call our Warkworth office on 09 425 1611 or email boguepm.nz@raywhite.com. These contact options do not replace emergency services when someone is in immediate danger.

For other tenancy questions, see tenant information.