Repairs and Maintenance

Repairs managed through Tapi

Ray White Bogue Property Management uses Tapi to manage rental-property repairs and maintenance across Warkworth, Snells Beach, Wellsford, Kaipara Flats, Matakana, Orewa and the wider Mahurangi and Rodney area.

Tenants can report a repair online, adding the property address, a description of the fault, photographs and supporting information where safe. Tapi helps our team assess and track requests, communicate with tenants and owners, issue contractor work orders and record progress.

Owner approval before work proceeds

We send maintenance to the owner for approval before work proceeds, unless it is a genuine emergency requiring immediate action. Our team is on call after hours for genuine maintenance emergencies.

For an urgent maintenance problem, contact your property manager using the details provided for your tenancy. You can also call the office on 09 425 1611. Do not rely only on an online report or email when immediate attention is needed.

Give us the details that help

• Describe what has happened, when it started and which part of the property is affected.
• Include clear photographs where it is safe to take them.
• For a rural or coastal property, explain whether a water tank, pump, wastewater system or access issue is involved.
• Let us know how the team can contact you and arrange access.

Planning maintenance as an owner

Tell your property manager about known issues, equipment instructions, warranties and relevant service records. Discuss the scope, approval and funding of planned work before it starts. Keeping these details with the property record helps the team and contractors understand the job.

Report a repair · Discuss property management · Owner payments and reporting

Service information reviewed with Nicole Banks, Principal/Owner, September 2026.